Return Policy
The customer has the right to withdraw the order in 14 working days after receiving the order without any specified reason. In this case the customer have to send back the order and pay the cost of the return delivery. The Customer have 28 days to return the order after reciving it. No other costs can be charged to the customer however the company can claim the return of the expenses arisen from not proper use.
After receiving the returned order Caxtool Ltd. will transfer the amount of the order to the customer’s bank account in 30 days.
How to return the order
If you wish to withdraw the order you must inform us on any of the given contact details (phone, fax, e-mail) in 14 working days after receiving the order. If you wish to send your withdraw notice by post the date of the post stamp will be considered as the date of the return announcement according to the 8 working days announcement deadline. If you wish to announce your return request on phone the date of announcement will be the date of your phone call according to the 14 working days announcement deadline. In case of return the Company don’t have to pay back the extra delivery cost, only the normal delivery cost to the costumer. After receiving the returned order we will open the parcel and record the process with video camera to record the condition of the returned goods. Pay attention on proper usage of the goods as the expenses arisen from not proper use have to be paid by the customer.
